| Business need | To improve the capability to extract information out of the system of surveys and datasets, transforming the set of data treatment processes into an organic system of statistical processes, scientifically sound and capable to provide meaningful information to the management |
| Smartstat’s action and results | Smartstat helped the Customer in revising its data analysis process in terms of both:
The project focused mainly on Customer Satisfaction Measurement processes, but also involved the process of invoice quality control, which is directly related to customer satisfaction. |
| Other features and by-products | The project was linked to training activities performed by Smartstat to improve the “statistical culture” of company’s people. |
